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Syrian Airlines

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Is the seat selection free of charge?
Most of the seats are exempt from a fee; however, an additional fee starting from USD5 will apply for some seat selections.
What is the baggage allowance for economy class?
The weight allowance on economy class for direct flights is 30kg per passenger
*(Excluding flights from Damascus to Erbil and vice versa where the weight allowed is 20kg).
Every traveller is allowed to take only one handbag to the airplane cabin that does not exceed 7kg
For domestic flights, the weight allowance is 10kg.
Transit flight passengers: please contact the agency to know more about the allowed weight at your final destination, due to the differences applicable on weight policies in certain airlines.
What is the baggage allowance for Business Class?
The weight allowance for Business class is 40kg in addition to 7kg as a handbag.
Transit flight passengers: please contact the agency to know more about the allowed weight at your final destination, due to the differences applicable on weight policies in certain airlines.
What is the baggage allowance for infants?
For children under 2 years old, the weight allowed is 10kg for both Economy and Business classes.
How much is it for excess baggage?
Excess baggage rates may differ based on your final destination.
We recommend passengers who have excess baggage to contact our offices.
For instance, on a flight Sharjah-Damascus, 1kg will cost AED30, whereas on a flight Damascus-Sharjah, 1kg will cost SYP2000
Please note that it is always preferable to book excess baggage in advance in order to get discounts up to 30%.
Can Syrian citizens travel to Syria with an expired passport?
Yes Syrian citizens can travel with an expired passport on Syrian airlines by direct flight towards Syria but not vice versa.
Can I bring my laptop computer on a flight?
Yes, it is possible to bring your own laptop onboard.
What should I keep in mind when traveling with small children?
Children get bored much faster than adults.
Make sure you have some toys for them to play with during the flight and a book you can read to them.
During take-offs and landings, their ears can bother them.
You can give an older child a sweet to suck or chew on while babies can be given the bottle or a pacifier.
Is there any fee to be paid for reconfirming my booking?
➢ No, it is free; but keep in mind there might be a difference in fare applicable for some open return tickets due to many reasons such as extended ticket validity, change ticket season and peak season rates.
Am I allowed to smoke onboard the flight?
All flights are non-smoking flights.
Smoking is not allowed anywhere at any time on board of any aircraft.
What should I do if my baggage is missing upon arrival?
Lost items should be reported to and viewed by the airport baggage service office immediately upon noticing that your luggage is missing.
When is the latest I can arrive at the gate before departure?
Boarding gates close 60 minutes before flight departure.
If you arrive late, you will not be accepted onto the flight, your baggage will be offloaded and no show charge will be applicable.
What happens if I miss my flight?
If you miss your flight then no show fees in addition to fare difference -if any- will apply for any changes.
In case you want to refund your ticket then no show fees in addition to cancellation fees will be deducted from the total paid amount for the return ticket only as there is no refund for half-used tickets.
To rebook your flight, please contact our customer support team by phone or email.
Can I fly during pregnancy?
You can fly as normal up to the end of your 28th week of pregnancy.
If you decide to fly after the 28th week of pregnancy, You will need to contact our customer support team by phone or email.
What should I do if I leave something on the plane?
If you lose something on board, contact the arrival airport's lost property department.
Can I change the name of a passenger on my booking?
No. We don't allow name changes.
How many infants can an adult accompany?
A maximum of 1 infant is allowed for each adult passenger, any additional infant will be considered as a child.
Can my child under 12 years travel alone?
Yes, but any passenger under 12 years will need to book Unaccompanied Minors service.
This can also be booked if a child under 8 years is travelling on a different cabin class to their parent or guardian.
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